*Comes Tops In KPMG SME Customer Experience Survey
*Receives Best SME Supporting Bank Award
Fidelity Bank plc is ending 2019 with multiple recognitions for supporting SMEs – Small and Medium Enterprises.
The first positive recognition came in a recent survey conducted by KPMG, the renowned audit and consultancy firm, in which the bank was shown to have grown its reputation for supporting small businesses by moving up four places to reach second on the 2019 Nigeria Banking Industry Customer Experience Survey.
The survey recognised that Fidelity Bank had remained a leading financial institution among Micro Small Medium Enterprises (MSMEs) for deposit transaction, credit facilities and overall customer service experience.
This remarkable achievement was followed by the award of ‘Best SME-Supporting Bank of the Year’ by African Newspapers of Nigeria, Publishers of Tribune Newspapers.
According to Tribune Publishers, the award was in recognition of Fidelity Bank’s “efforts to stimulate economic growth by empowering small and medium-sized businesses, which are the engine of economic growth of any nation”.
The award was bestowed on the bank at the 70th anniversary of The Tribune, which was founded by the late Nigerian sage, Chief Obafemi Awolowo.
The CEO of Fidelity Bank, Mr. Nnamdi Okonkwo, while speaking on the two developments, said the MSME sub-sector is a niche area of focus for the bank.
Said he:
“As critical agents for economic development, we will continue to deploy resources to support the sector, from structured financing, to advisory, capacity building and market access. Our unique approach to serving the market segment is multi-faceted, including robust business advisory, practical handholding and guidance of aspiring and existing entrepreneurs to build sustainable businesses. We are encouraged by the survey results as well as the recognition by Tribune, to do more for individuals and business in this area”, he concluded.
Fidelity Bank plc is a full-fledged commercial bank operating in Nigeria with over 5 million customers that are serviced across its 250 business offices and various digital banking channels. The bank focuses on select niche corporate banking sectors as well as Micro Small and Medium Enterprises (MSMEs) and its currently driving its retail banking businesses through its robust digital banking channels.
Epa Ogie Eboigbe, veteran journalist, broadcaster and public affairs specialist writes on, and analyses current and historical issues with a ‘wise pen’.
