Customer Education & Satisfaction Our Goal – Access Bank

Access Bank has announced revised customer complaint channels, while renewing its commitment to customer education and satisfaction.

The revision is driven by the bank’s promise to deliver unrivalled customer service to all its customers. Under the review programme, the bank is extending its customer education and complaint management activities.

The bank said in in Lagos that it had strived over the years to reach all audience tiers and communities, by communicating and simplifying information on how customer-related bottlenecks can be resolved.

Access Bank’s Chief Customer Experience Officer, Mr. Ogor Chukudebelu, said the bank’s efforts are borne out of the desire to “heighten the public’s consciousness and radically improve awareness of the vast array of resources available to them as we strive to improve their banking experiences.”

“In today’s fast-paced society”, he said, “there is an increased demand for information – information that not only helps draw the institution closer to its customers but also makes banking convenient for customers. As a customer-centric bank, we appreciate feedback from our customers to help us resolve any issues they have. The feedback also serves to improve and enhance their banking experience. Therefore, we have various platforms where customers can lodge their complaints or give suggestions. We will continue to avail all customers with in the option of using their preferred complaint lodgment medium”.

With the review, all Access Bank customers can henceforth have their complaints lodged and resolved swiftly through the following channels:

  1. Email: contactcenter@accessbankplc.com
  2. Live chat: accessbank.com
  3. Social media: Facebook (@AccessBankPlc), Twitter (@accessbank_help) and Instagram (@myaccessbank)
  4. Tamada: tamada.accessbankplc.com
  5. WhatsApp Banking: 08089019019
  6. Contact center telephone: 07003000000, 01-2802500, 01-2712005-7
  7. Ombudsman: CC-ombudsman@ACCESSBANKPLC.com.

Mr. Chukudebelu stressed Access Bank’s commitment to giving its customers best-in-class services and providing a seamless banking experience across the globe.

 

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