As part of its continued commitment to educate and protect customers from e-banking fraud, Access Bank Plc, has launched an awareness campaign aimed at sensitizing customers on measures they can take to protect themselves.
The campaign, with the theme, ‘Banks Don’t Ask’, focuses on key activities that account for most fraud incidents in Nigeria – Phishing, SIM Card Fraud, ATM Fraud and POS Fraud.
The bank noted that the rate of phishing, SIM card fraud, ATM fraud and POS fraud in Nigeria had tripled in the past few years. Also, the sophistication with which these activities are carried out had evolved, resulting in unsuspecting customers being highly susceptible to these criminal activities.
Access Bank’s Executive Director, Retail Banking, Mr. Victor Etuokwu stated, that in the past few years, there has been a significant increase in the rate of internet-based and technology-perpetrated fraud, adding that the banks wanted to ensure that its customers were not only protected but were also aware of the tactics employed by fraudsters.
He stressed that Access Bank will never request for personal banking information such as the 16-digit card number, password, PIN, BVN, CVV or One-Time Password (OTP). Customers are also advised to never share this information with anyone even if they claim to be from the Bank.
Mr. Etuokwu urged customers to report suspicious activities like phone calls, emails or text messages by calling Access Bank on 01-2712005 or by sending email to contactcenter@accessbankplc.com. To prevent SIM card fraud in cases of lost or stolen devices, customers are advised to simply dial *901*911# from any phone to deactivate their USSD profile.
Access Bank, like its other counterparts, has in recent times also been sending emails to customers to advise them on how to keep safe and avoid being victims of fraudsters.
